Frequently Asked Questions
Everything you need to know about your Elvie shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you ship internationally?
Yes, Elvie ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
At Elvie, we are committed to ethical fashion. Over 70% of our current collection is made from organic or recycled materials, and we aim for 100% by 2025.